"Would you hold please?" - your morning exercise is on the subject of the telephone!
Write down the kind of thoughts that run through your head when you are stuck on-hold when trying to make an important telephone call. Do you hold “role play” conversations in your mind about whatever you’re making the telephone call about, or do you think more about how much you hate being placed on hold and subjected to the torture of telephone music? What was the most annoying experience you’ve had involving the telephone?
